Xeta Capital Limited — Terms & Conditions

Client (Trader) Agreement (Website Version)

  • Effective Date: 15 July 2025
  • Version: v1.06 (Website)
  • Broker: Xeta Capital Limited (“Xeta”, “Broker”, “we”, “us”, “our”)
  • Jurisdiction: Saint Lucia
  • Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Rodney Bay, Saint Lucia LCO1401.
  • Company / Registration No.: 2025-00052
  • Support: support@xetacapital.me
  • Complaints: complaints@xetacapital.me

1) Acceptance, Binding Agreement, Priority

  1. 1.1 By creating an account, accessing the platform/website, or placing any order, you agree to be bound by these Terms.
  2. 1.2 These Terms apply together with any Product Schedule, Fees & Charges, Execution Policy, Swap/Financing Methodology, Risk Disclosure, Privacy Notice, and Bonus Policy published on our website (collectively, “Policies”). If there is a conflict, the Terms and Policies shall be interpreted, to the maximum extent permitted by law, in a manner that preserves the Broker’s risk controls, operational integrity, and compliance obligations.
  3. 1.3 We may require you to accept additional terms for specific products or services; those terms will supplement these Terms.

2) Who We Are (Broker ↔️ Trader Relationship)

  1. 2.1 Xeta provides brokerage services and access to a trading platform for self-directed trading. By default, our services are execution-only.
  2. 2.2 If you explicitly request assistance, we may provide general support and/or market commentary, and in limited cases may share non-binding views based on information you provide. Unless we agree otherwise in writing, any such assistance:
    • is provided on a non-discretionary basis,
    • does not constitute portfolio management, and
    • does not create any fiduciary duty.
  3. 2.3 No-reliance shield. Any information, commentary, or views we provide are for informational purposes only, are not a personal recommendation, do not consider your full financial circumstances, and do not guarantee any outcome. You confirm you do not rely on any statement by us as investment advice.
  4. 2.4 You remain solely responsible for all trading decisions, orders placed, and outcomes.
  5. 2.5 Nothing in these Terms creates a partnership, employment relationship, or agency relationship between you and Xeta.

3) Company Status and Jurisdictional Restrictions

  1. 3.1 Xeta Capital Limited is incorporated/registered in Saint Lucia.
  2. 3.2 Unless we explicitly publish regulator/license details on this website, we do not represent that we are authorized or regulated by the UK FCA or any other regulator.
  3. 3.3 You are responsible for ensuring your use of our services is lawful in your jurisdiction. We may refuse service, restrict access, or close accounts where we believe service may breach laws, sanctions, or risk controls.

4) Client Representations, Appropriateness, Capacity

  1. 4.1 You represent and warrant that:
    • you are of legal age and have full capacity to contract;
    • you understand leveraged trading risks;
    • you have sufficient knowledge/experience to trade;
    • you will not use the services for unlawful purposes, fraud, or market abuse.
  2. 4.2 Appropriateness. You acknowledge that CFDs/margin trading may be unsuitable for many retail clients. You confirm you have independently assessed appropriateness and accept full responsibility.
  3. 4.3 Tax and reporting. You are solely responsible for tax filings, reporting, and compliance obligations in your jurisdiction.

5) KYC/AML, Verification, Monitoring

  1. 5.1 We may require KYC/AML verification, source-of-funds/source-of-wealth checks, and ongoing monitoring at onboarding or at any time.
  2. 5.2 We may suspend deposits, withdrawals, and/or trading until checks are completed to our satisfaction.
  3. 5.3 If we reasonably suspect fraud, chargeback risk, money laundering, sanctions exposure, abusive trading, or misrepresentation, we may restrict, freeze, suspend, or close the account and retain funds temporarily to settle liabilities and complete investigations, to the extent permitted by law.

6) Risk Warning (High-Risk Products)

  1. 6.1 Trading leveraged products involves significant risk. You may lose all funds.
  2. 6.2 Negative balance protection is NOT provided (Section 10). You may lose more than your deposit and owe additional amounts.
  3. 6.3 Market gaps, slippage, volatility, liquidity shortages, system delays, and outages can materially affect execution and results.

7) Products, Platform Rules, Changes

  1. 7.1 Instruments, contract specifications, leverage, margin, trading hours, and platform features are published on the platform/website and may change at any time.
  2. 7.2 We may change leverage, margin, spreads, commissions, swap/financing, execution settings, symbol availability, order types, and trading conditions without prior notice where required for risk, compliance, liquidity, or abnormal market conditions.

8) Orders, Execution Discretion, Pricing

  1. 8.1 Execution-only. You place orders at your own risk. We do not guarantee execution, fill price, speed, or availability.
  2. 8.2 Pricing. Quotes may be indicative. Execution occurs at the price available when the order reaches our execution environment.
  3. 8.3 Slippage and gaps. You accept positive or negative slippage, partial fills (where applicable), and execution at the next available price.
  4. 8.4 Right to reject/cancel. We may reject, cancel, amend, or reverse any order/trade where we reasonably determine it is required due to margin, error, system/price feed issues, abnormal markets, compliance, suspected abuse, or risk controls.
  5. 8.5 Manifest error / off-market trades. If a trade is executed due to a manifest error (including wrong price, bad tick, delayed feed, platform malfunction, liquidity error, or obvious pricing anomaly), we may, at our discretion:
    • correct the price;
    • cancel/void the trade;
    • adjust related profit/loss;
    • restore positions to a fair market state.
  6. 8.6 Records prevail. Our platform logs, statements, and records are conclusive evidence of execution and account activity unless proven otherwise.

9) Margin, Stop-Out, Liquidation Rights

  1. 9.1 You must maintain sufficient margin at all times.
  2. 9.2 If equity falls below required levels, we may (without notice) close positions, reduce exposure, restrict trading, or take any action we consider necessary to protect the Broker and the market.
  3. 9.3 We may liquidate positions in any order and at any time we deem reasonably necessary.

10) Negative Balance Protection (NBP): NOT PROVIDED

  1. 10.1 You acknowledge and agree that negative balance protection is not offered.
  2. 10.2 If your account becomes negative, you must pay the outstanding amount immediately upon demand. We may pursue recovery and apply set-off (Section 12) to the extent permitted by law.

11) Fees, Spreads, Commission, Swap/Financing

  1. 11.1 Trading costs may include spreads, commissions, markups, swap/financing, conversion charges, and other fees disclosed on the platform/website.
  2. 11.2 Swap/financing applies to positions held past rollover time and may include triple-swap conventions depending on instrument conventions.
  3. 11.3 We may update fees, spreads, commissions, and swap/financing at any time. The rates displayed on the platform/website are binding.

12) Deposits, Withdrawals, Set-Off, Account Lien

  1. 12.1 Deposits must be made using approved methods. Third-party deposits are prohibited unless expressly approved.
  2. 12.2 Withdrawals are processed only to verified accounts in your name (or verified corporate accounts). We may delay/refuse/reverse withdrawals where there is verification pending, dispute, chargeback risk, open investigations, open positions/margin risk, or amounts owed.
  3. 12.3 Set-off. We may set off any amounts you owe us (including negative balances, fees, adjustments, chargebacks, taxes/withholdings where applicable) against any funds in your account, to the extent permitted by law.
  4. 12.4 Right of retention. We may retain funds temporarily where reasonably necessary to protect the Broker, complete investigations, or comply with legal obligations.
  5. 12.5 Withdrawal processing timeline and liquidity/LP approval. You acknowledge that withdrawals may be subject to operational checks, settlement cycles, banking/PSP processing, and liquidity arrangements. Where applicable, withdrawals may require confirmation/approval aligned to the Broker’s liquidity and execution environment (“LP/Settlement Approval”). In such cases, withdrawal processing may take up to two (2) weeks.
  6. 12.6 Withdrawal holds during investigation (up to 45 days). If Xeta reasonably suspects abusive trading, fraud, chargeback risk, unlawful activity, sanctions exposure, or material breach of these Terms, Xeta may place the account under review and delay withdrawals for the period reasonably required to complete checks and settle liabilities, up to forty-five (45) days. During this period, Xeta may request documentation, trade rationale, and source-of-funds clarification.
  7. 12.7 Partial approvals and net settlement. Where an account is under review, Xeta may process withdrawals partially, net of any negative balance, fees, adjustments, chargebacks, and liabilities, and may refuse withdrawals until exposure and obligations are fully resolved.

13) Prohibited Trading, Abuse, and Broker Remedies

  1. 13.1 You must not engage in abusive, manipulative, or exploitative trading practices, including but not limited to:
    • latency/arbitrage exploitation to extract pricing errors;
    • coordinated/toxic hedging across accounts for risk-free extraction;
    • exploitation of system errors, delayed feeds, abnormal ticks;
    • misuse of bonuses/promotions;
    • fraud, identity misuse, chargeback abuse, collusion.
  2. 13.2 Broker remedies (broad). If we reasonably suspect abuse or breach, we may, at our discretion and without prior notice:
    • investigate and require explanations;
    • cancel/void/reprice trades;
    • remove profits/credits linked to abuse;
    • restrict symbols/leverage/execution;
    • suspend/close the account;
    • retain funds to settle liabilities and complete investigations;
    • report suspicious activity to relevant parties where required by law.
  3. 13.3 Ultra-short-duration arbitrage (180 seconds). Any trading strategy primarily designed to exploit latency, price-feed delays, quote anomalies, or execution timing—where positions are opened and closed within 180 seconds and the pattern indicates price discrepancy extraction—may be classified as arbitrage/abusive trading (“Ultra-Short Arbitrage”).
  4. 13.4 Rapid-close trades (≤ 300 seconds) and bot/EA protection. Where a pattern of trades is opened and closed within 300 seconds (five minutes), particularly across repeated sequences, high-frequency bursts, or low market exposure time, Xeta may reasonably classify such activity as bot/EA exploitation, toxic flow, or execution abuse, even if individual trades appear valid in isolation.
  5. 13.5 Hedging between brokers / external hedging. You must not engage in hedging, mirroring, or risk-offsetting strategies between Xeta and any other broker, liquidity venue, or account group, where the purpose or effect is to obtain risk-free extraction, bonus conversion, price-feed exploitation, or outcome manipulation (“Cross-Broker Hedging”). This includes the use of correlated instruments, coordinated timing, or multi-account execution intended to neutralize risk while extracting pricing or promotional benefits.
  6. 13.6 Bonus misuse / bonus extraction. If promotions/bonuses are offered, you must not use them for extraction strategies, including but not limited to:
    • (a) trading primarily to convert bonus to withdrawable value;
    • (b) hedging, arbitrage, scalping patterns, or volume cycling designed mainly to satisfy bonus terms without genuine market exposure;
    • (c) trading after withdrawal where the Bonus Policy requires bonus removal or recalculation;
    • (d) any attempt to preserve, “lock”, or ring-fence bonus value contrary to policy.
    Any such conduct may be treated as misuse of bonus and abusive trading.
  7. 13.7 Broker determination and enforcement. For the purposes of this Section 13, Xeta may determine abusive trading based on reasonable indicators including trade duration, execution timing, pattern similarity, volume clustering, multi-account correlation, external hedging markers, and economic intent. Xeta’s determination may be made using internal surveillance and is not limited to any single indicator.

14) Promotions / Bonus (Applicable — YES)

  1. 14.1 Bonuses/promotions are conditional, not withdrawable cash unless expressly stated.
  2. 14.2 Promotions are governed by the published Bonus Policy and may be changed, withdrawn, or refused at our discretion.
  3. 14.3 Breach, withdrawal impact, and adjustments. If promotion terms are breached, or if promotions are used in abusive trading (including Ultra-Short Arbitrage, rapid-close patterns, or Cross-Broker Hedging), Xeta may at its discretion:
    • (a) remove/revoke the bonus (in full or part);
    • (b) void or adjust profits that are reasonably attributable to bonus use/misuse;
    • (c) recalculate trading results where policy requires removal of bonus exposure following withdrawal; and/or
    • (d) impose trading restrictions, suspend, or terminate the account.

15) Technology, EAs/VPS, Third-Party Tools

  1. 15.1 You are responsible for your internet connection, device security, VPS usage, Expert Advisors/bots, and third-party plugins.
  2. 15.2 We are not liable for losses arising from your technology, third-party tools, latency, connectivity, malware, or unauthorized access due to your failure to secure credentials.

16) Platform Availability, Force Majeure

  1. 16.1 We do not guarantee uninterrupted access. Maintenance, outages, and disruptions may occur.
  2. 16.2 Force majeure includes market disruptions, liquidity failure, system/telecom failures, cyber incidents, government actions, or events beyond our control. We are not liable for losses caused by force majeure to the maximum extent permitted by law.

17) Privacy and Data Protection

We process personal data according to our Privacy Notice.

DPO: dpo@xetacapital.me

18) Complaints

Complaints: complaints@xetacapital.me

We acknowledge within [X] business days and aim to respond within [Y] calendar days, unless complexity requires more time.

19) Limitation of Liability (Maximum Broker Shield)

  1. 19.1 To the maximum extent permitted by law, we are not liable for:
    • trading losses, missed opportunities, lost profits, or consequential damages;
    • slippage, gaps, requotes, partial fills, order rejection, or execution delay;
    • platform outages, price feed errors, third-party failures (banks/PSPs/liquidity/telecom);
    • your acts/omissions, misuse of the platform, or third-party tools.
  2. 19.2 Our total liability (if any) arising out of these Terms is limited to the total fees/commissions you paid to us in the 30 days preceding the event giving rise to the claim (or such minimum limit as required by applicable law).
  3. 19.3 Nothing excludes liability that cannot be excluded under applicable law (e.g., fraud where legally non-excludable).

20) Indemnity

You agree to indemnify and hold harmless Xeta, its directors, employees, and agents from any claims, losses, liabilities, costs, and expenses arising from:

  • your breach of these Terms;
  • negative balances and unpaid obligations;
  • fraud, unlawful conduct, chargebacks;
  • abusive trading or platform exploitation;
  • third-party claims arising from your actions.

21) Notices and Electronic Communications

  1. 21.1 Notices may be delivered via email, platform notification, website posting, or other approved channels.
  2. 21.2 You consent to electronic records, e-signature, and electronic delivery of documents and statements.
  3. 21.3 Special requests must be formally approved. Any special arrangement requested by the Client (including requests relating to bonus retention/holding, advance deposits, exceptions to policy, fee waivers, swap concessions, withdrawal prioritization, or any bespoke commercial term) is valid only if expressly approved in writing by an authorized officer of Xeta and documented as an official addendum or written confirmation from Xeta’s authorized email domain.
  4. 21.4 No informal commitments / no reliance. Client emails, chats, recordings, or messages requesting special arrangements do not create any binding commitment on Xeta. You acknowledge that you must not rely on any informal statement by staff, agents, IBs, or third parties as creating a binding obligation.
  5. 21.5 Conflicting commitments are void. Any promise, assurance, or “side agreement” that conflicts with these Terms or published Policies is void and unenforceable, and may be treated as an attempt to induce an improper arrangement.
  6. 21.6 Improper arrangement risk. If Xeta reasonably believes a request or communication is intended to circumvent these Terms, Bonus Policy, risk controls, or compliance requirements, Xeta may treat the matter as a compliance risk event, restrict the account, and/or initiate review under Section 12.6 and Section 22.

22) Suspension, Termination, Account Closure

  1. 22.1 We may suspend, restrict, or close your account for compliance, verification, risk management, suspected abuse, or breach of these Terms.
  2. 22.2 On suspension/termination, we may close open positions and settle the account in a reasonable manner, including applying set-off for amounts owed.
  3. 22.3 Closure due to prohibited trading or policy breach. Xeta may suspend, restrict, or close an account where it reasonably determines that the Client has engaged in prohibited conduct under Section 13, breached the Bonus Policy, or otherwise acted in a manner that increases legal, operational, or market risk to Xeta.
  4. 22.4 Settlement on closure. Upon suspension or closure, Xeta may close open positions, apply adjustments/voiding permitted under these Terms, and settle the account on a net basis.
  5. 22.5 Funds retention for liabilities and investigations. Xeta may retain funds to the extent reasonably necessary to settle liabilities, complete investigations, and satisfy legal/compliance obligations, including the timelines stated in Section 12.5 and Section 12.6.
  6. 22.6 Survival. Account closure does not waive Client obligations, including negative balance repayment, fees, indemnities, and investigation cooperation.

23) Amendments

We may update these Terms at any time by posting a revised version on the website with a new effective date. Continued use constitutes acceptance.

24) Assignment

We may assign or transfer our rights and obligations under these Terms to an affiliate or successor without your consent. You may not assign your rights without our prior written approval.

25) Severability, Waiver, Entire Agreement, Survival

  1. 25.1 If any provision is unenforceable, the remainder continues in force.
  2. 25.2 Our failure to enforce a provision is not a waiver.
  3. 25.3 These Terms and Policies form the entire agreement.
  4. 25.4 Sections relating to risk, liability, indemnity, set-off, disputes, and unpaid obligations survive termination.

26) Governing Law and Jurisdiction

These Terms are governed by the laws of Saint Lucia. The parties submit to the non-exclusive jurisdiction of the courts of Saint Lucia.

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